Privacy Policy

Your privacy matters to us. This policy explains how Sanabel collects, uses, and protects your data — so you can feel confident knowing that your family’s information stays safe and respected.

1. Who We Are

Sanabel is developed and operated by BlinkEdge Technologies LLC, based in the United Arab Emirates. Sanabel provides AI-powered parenting insights, milestone tracking, and early childhood guidance.

2. Information We Collect

To personalize your experience and provide accurate recommendations, Sanabel may collect the following types of information:

• Parent information: Name, phone number, emirate, and area of residence.
• Child information: Name, date of birth, gender, allergies, chronic conditions, and dietary restrictions.
• App usage data: Interactions, preferences, and chat activity (used only to improve responses).
• Device information: Browser type, language, and approximate location for performance and localization.

3. How We Use Your Information

Sanabel uses your information strictly to provide and improve our service. This includes:

• Generating weekly milestone, meal, and activity plans for your child.
• Responding to your questions through the Sanabel AI chatbot.
• Sending reminders or notifications (e.g., vaccination updates or meal tips).
• Personalizing your experience based on your child’s age, needs, and preferences.
• Improving AI accuracy, safety, and cultural relevance over time.

4. Data Security

We store all data on secure, encrypted servers managed by trusted cloud providers. Access to your information is strictly limited to authorized personnel and used only for improving Sanabel’s service quality.

All communications between your device and our servers are encrypted via HTTPS/TLS. We also perform regular security audits and backups to protect data integrity.

5. Data Retention

We retain user data only as long as necessary to provide the Sanabel service. You may request deletion of your account and related data at any time by contacting us at privacy@sanabel.io.

6. Sharing of Information

We do not sell, rent, or trade your personal data. Your information may only be shared in the following limited situations:

• With your explicit consent (e.g., when enabling WhatsApp reminders).
• With third-party providers who help us operate Sanabel (under strict confidentiality agreements).
• When required by UAE law or regulatory authorities for compliance or safety purposes.

7. AI and Personalization

Sanabel uses Azure OpenAI technology to generate parenting insights and weekly recommendations. This means some text inputs are processed by AI models hosted securely in Microsoft Azure data centers. We never use your personal information to train external AI systems or third-party datasets.

8. Children’s Privacy

Sanabel is built for parents, not children. We collect child-related data only from verified parent or guardian accounts for the purpose of generating insights and milestones. If you believe a child has provided data without parental consent, please contact us immediately to remove it.

9. Cookies and Analytics

Sanabel uses limited cookies and analytics tools to improve user experience, track performance, and fix technical issues. These cookies do not store personally identifiable information and can be disabled via your browser settings.

10. Your Rights

You have the right to:

• Access the data we store about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for non-essential data processing.

11. International Data Storage

While Sanabel primarily operates within the UAE, some services and secure backups may be hosted in compliant data centers located in the EU or other jurisdictions. All transfers comply with applicable UAE and international data protection regulations.

12. Updates to This Policy

We may occasionally update this Privacy Policy to reflect new features, regulations, or technologies. The “Last Updated” date below will be revised accordingly. Continued use of Sanabel after such updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related inquiries, data requests, or feedback, please contact:

• Email: privacy@sanabel.io
• Website: https://sanabel.io
• Company: BlinkEdge Technologies LLC, United Arab Emirates

Last updated: November 2025